Refund and Cancellation Policy

GrihaOne is a sole proprietorship business operated by Arun Baghel.

This Refund and Cancellation Policy explains how GrihaOne handles refund and cancellation requests related to its software/SaaS services and how maintenance payments made through the platform are treated.

GrihaOne provides society and property management software. GrihaOne is not a bank, payment institution, payment aggregator, or financial institution. Payments may be processed through third-party payment gateways.

Important Distinction

There are two different types of payments that may appear when using GrihaOne:

A. GrihaOne Subscription / Service Payments

These are payments made to GrihaOne for software access, subscriptions, trials converted to paid plans, or related GrihaOne services.

B. Society Maintenance / Member Payments

These are payments made by residents or members toward maintenance bills or other charges raised by a society/customer using GrihaOne. Such amounts generally belong to the respective society/customer and are not automatically GrihaOne revenue.

GrihaOne Subscription and Service Refunds

Refund requests related to GrihaOne subscription or service payments are reviewed according to the applicable subscription/service terms and the circumstances of the request.

Because GrihaOne currently does not publish a fixed automatic refund period for all plans, eligible refund requests are assessed on a case-by-case basis. Factors that may be considered include the nature of the service purchased, billing status, usage, duplicate charges, and any applicable service commitments communicated at the time of purchase.

Where a refund is approved, it will be processed through the original payment method or another appropriate channel supported by the payment service provider, subject to their timelines and processes.

Service Activation

GrihaOne services are delivered digitally. A subscription or service may be treated as activated once account access, plan features, onboarding, configuration, or another agreed digital service has been made available to the customer.

When a Refund May Be Considered

A refund or payment adjustment may be considered where appropriate, including for:

• A duplicate GrihaOne subscription/service payment
• An incorrect amount charged for a GrihaOne subscription/service
• A successful charge where the applicable GrihaOne service was not activated due to a verified issue attributable to GrihaOne
• Other circumstances agreed in the applicable subscription or service terms

Refunds are not automatic merely because a customer changes their mind after service activation or does not use an available service. Requests involving misuse, breach of applicable terms, or suspension for prohibited activity may be declined, subject to applicable law.

Cancellation

Customers may request cancellation of a GrihaOne subscription or service by contacting support. Cancellation does not automatically create a refund entitlement. Any refund, if applicable, will be reviewed under this Refund Policy and the relevant service terms.

Failed, Duplicate, or Payment Gateway Issues

If you experience a failed payment, duplicate charge, or payment-gateway-related transaction issue involving a GrihaOne subscription/service payment, please contact us promptly with your transaction details.

We will review the request with available payment records and, where appropriate, coordinate with the relevant payment service provider. Resolution timelines may depend on the payment gateway, bank, or card/UPI network involved.

A failed transaction may be automatically reversed by the bank or payment service provider. Customers should verify their account statement and provide the transaction reference if the amount remains debited.

Society Maintenance and Member Payments

Maintenance payments and other society charges paid by members through GrihaOne are generally collected for the relevant society/customer.

GrihaOne does not automatically refund society maintenance payments. If a member believes a society bill or payment was raised or collected incorrectly, they should first contact their society or its authorized administrator.

GrihaOne may assist by reviewing platform transaction records where appropriate, but responsibility for society billing decisions and related refund decisions typically remains with the society/customer.

How to Request a Refund or Review

To request a refund review or raise a payment concern, please contact us with:

• Your name and registered email or mobile number
• Society or account details, if applicable
• Transaction reference / payment ID
• Payment date and amount
• A brief description of the issue

Related Policies

Physical returns are not applicable to GrihaOne’s digital services. Please see our Return Policy for details. For privacy-related questions, see our Privacy Policy.

Contact Us

For refund-related questions or requests, please contact us:

Email: grihaonesupport@gmail.com

Phone: 9664530971

Website: https://grihaone.co.in/contact